Occasionally, issues popup with deliveries that are outside of our control. Although our responsibility ends upon shipping an order, we offer Route Shipping Insurance at checkout so that you can protect your order in transit.
If your package was lost in the mail, stolen from your doorstep or damaged in transit and you purchased Route Insurance at checkout, you can place a claim here : https://claims.route.com/
The process is very straightforward. All you need is your email address and your online order number.
If you encounter any issues placing your claim, please contact us at firstname.lastname@example.org