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COME VISIT OUR
SHOWROOM
323
Union Street, Stirling, New Jersey 07980
and shop the showroom!
We're just
minutes away from I-78.
Directions to our store!
Showroom Hours:
Monday - Saturday 8:00am - 4:00pm EST
Wednesday the showroom is open late until 9:00pm
Showroom manager - Bob Murray (ext.110)
bmurray@sarcoinc.com
Click on the picture to see
our gallery!
CLICK
HERE TO EXPERIENCE SARCO'S
VIRTUAL TOUR OF OUR
SHOWROOM!!
PLEASE
READ
BEFORE YOU EMAIL US
IF
YOU HAVE A SPAM BLOCKER,
WE MAY NOT BE ABLE TO
REPLY BACK TO YOU.
If you haven't received an answer
to your email,
make sure we are not being blocked
from sending you email.
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PARTS ORDER DEPARTMENT
(DOMESTIC)
Here you can send
your Parts Orders and check your
Orders Status. Don't forget, you can email
your orders too!
Hours: Monday -
Friday, 8:00 am - 4:15 pm EST
Tel: (908) 647-3800
Fax: (908) 647-9413
Address for UPS
deliveries: Sarco, Inc.,
323 Union Street
Stirling, NJ. 07980
Address for USPS
deliveries: Sarco, Inc., PO Box 98,
Stirling, NJ. 07980
Email:
info@sarcoinc.com
Please
do not call on Saturday to check on a shipment,
inquire about a back order, receive an return
authorization number, report a damage claim, etc.
as there is no one here in the office to handle
these functions on Saturdays.
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GUN
ORDER DEPARTMENT
Here you can send
your Gun Orders or orders for any other items requiring an
FFL (Federal Firearms License)
Beth or Lori -
Tel: (908) 647-3800 ext. 107 or 111
Fax: (908) 647-3846
lguerriero@sarcoinc.com
Regarding E-mails for evaluation of guns:
We have an evaluation fee for appraisal of
guns. We will buy almost any gun and discuss
our purchase price on receipt of sufficient
information - but can not advise you of retail
value due to lack of available time.
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CUSTOMER SERVICE DEPARTMENT
You can send Michelle your Inquiries on Credits, Refunds,
Order Problems,
Damaged Packages:
Michelle -
Tel: (908) 647-3800 ext. 108
Fax: (908) 647-3846
michelle@sarcoinc.com
Please Note:
Sarco’s responsibility for goods shipped ends when
it leaves our door. Lost or damaged claims are the
responsibility of the claims carrier. We will
assist in every way for you on claims to carriers.
Please
do not call on Saturday to check on a shipment,
inquire about a back order, receive an return
authorization number, report a damage claim, etc.
as there is no one here in the office to handle
these functions on Saturdays.
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PARTS
DEPARTMENT
Here you can send
your Parts Questions directly to the parts
department! This
email address is for parts questions only -
No Orders Please. Use
the
Parts
Order Department
for ordering parts.
Earl -
Tel: (908) 647-3800 ext. 131
Fax: (908) 647-3846
parts@sarcoinc.com
We recommend that you
email, fax, or mail any long lists of needed parts
so we can take the time to properly search for them.
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MACHINE GUN DEPARTMENT
Here you can send
your Machine Gun Questions directly to MG
Dave! But please don't send your orders to
Dave. Use the
Parts
Order Department
for ordering parts.
MG Dave -
Tel: (908) 647-3800 ext. 130
Fax: (908) 647-3846
mgdave@sarcoinc.com
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IMPORT/EXPORT,
INTERNATIONAL ORDERS & CONCERNS & DEALS
If you are
ordering from outside the United States, have
import/export questions or concerns, or have any
deals you would like to offer, you can contact
Mike D.
Mike D -
Tel: (908) 647-3800 ext. 115
Fax: (908) 647-3846
international@sarcoinc.com
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RETURNS
DEPARTMENT
If you would like to return something, please
call Blanca first for a RETURN NUMBER. If you
already have a Return Number and are inquiring on
the status, Blanca will be happy to assist you.
Please see our Return Guarantee below for details.
Blanca -
Tel: (908) 647-3800 ext. 100
Fax: (908) 647-3846
returns@sarcoinc.com
Our
Return Guarantee -
Our
guarantee is simple and easy to understand. If you
are not satisfied with any item received from us,
you have 5 days to return it for a
replacement or a refund of the advertised price. All returns must
by accompanied by a letter WITH YOUR INVOICE
NUMBER and explanation of the problem. All
returns must be in the same condition as you
received them - any alterations or work will void
the guarantee. Special order items are not
returnable. We do not refund any shipping costs
unless the error/problem causing the return is our
fault. Returns may be subject to a 10%
restocking charge. Send all shipments pre-paid. C.O.D.'s will be refused. Any items returned
due to customer's error are subject to a 10%
restocking charge ($2.00 minimum). NO
RETURNS WITHOUT AUTHORIZATIONS NUMBER. As we
don't install the parts we sell, we cannot
guarantee they will function when installed by
others. For proper function and safety, many
guns parts should be installed by a competent
gunsmith.
Please do
not call on Saturday to check on a shipment, inquire about a backorder, receive
an return authorization number, report a damage claim, etc. as there is no one
here in the office to handle these functions on Saturdays.
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BACKORDER
DEPARTMENT
Sarco
deals in modern as well as obsolete and hard to
find merchandise and offers full and prompt refund
on any cancelled orders. We ship most of our
orders within 21 days, but because of the unique
service we provide and the new law requiring us to
state specific delivery times, which in some cases
we cannot do, we therefore can only accept orders
with buyers understanding of an unspecified time
and the buyers waiver of an exact delivery
notification. We will advise you on any
backordered items and will refund you immediately
upon your request. Thank you for your
understanding.
If you need to check on
the status of an
existing Backorder, please contact Michelle:
Michelle -
Tel: (908) 647-3800 ext. 108
Fax: (908) 647-3846
backorder@sarcoinc.com
Please
do not call on Saturday to check on a shipment,
inquire about a back order, receive an return
authorization number, report a damage claim, etc.
as there is no one here in the office to handle
these functions on Saturdays.
VENDORS
If you are a vendor and would like to
discuss buying or selling with us, please contact Audrey:
Audrey -
Tel: (908) 647-3800 ext. 129
Fax: (908) 647-3846
amonaco@sarcoinc.com
WEBSITE
If you are experiencing any
difficulties with the website, please contact Amy. Also, if you need a
photo of a particular item sent to you via email or fax, Amy can assist
you.
Amy -
Tel: (908) 647-3800 ext. 112
Fax: (908) 647-3846
amy@sarcoinc.com
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